In this episode, Sid Patel, CEO of Beverage Trade Network and London Wine Competition chats with Federica Zanghirella, Vice President at UK Sommelier Association on how sommeliers can approach their guests better, how they can listen to the restaurant floor in a more effective way, how they ask their first question about the beverage and what is the different between great sommeliers and average sommeliers.

They also discuss a very important point in this for new professionals looking to get started in the wine world 'how to develop your passion for this role and the wine world'.